Frequently Asked Questions
Depending on what subscription you've selected, you will either receive a printed copy of your magazine through the post or with the digital subscription you would have online access to the magazine (which includes access to back issues!).
With a bundle subscription, you can receive the physical copy and the digital copy of the magazine, including the back issues.
All of our available offers are advertised on magazinesdirect.com and the offers can differ between the various magazines.
Please note that all offers are subject to terms and conditions.
A trial subscription is offered for new subscribers. The trial subscriptions are not offered on every magazine and they are not offered all year round.
Trials are based on an auto-renewal arrangement, where once the trial period has ended (after 6 issues or 3 issues depending on the offer), the subscription will roll onto the standard subscription rate. You won't receive notification of this, as the follow on price is included in your acknowledgement.
The benefits of a trial subscription is to allow a new customer to try out the magazine at a discounted rate to see if it's something you are interested in before committing to the full rate. You have the option to cancel after the trial, but if you don't, the subscription automatically renews.
A bundle provides both the printed and digital version of your chosen magazine. The benefits of a subscription bundle means that you will receive access to the content online while you're waiting for delivery.
You can also access back issues of the magazine!
Yes, if you would like to order back issues of magazines, please visit our single issues page.
At the moment, back issues are only available on our Specialist Brands. However, we are working on making back issues available for our News and Wealth Brands later this year.
We accept payments via Direct Debit, Continuous Credit Cards, Credit Card and Cheques. You can change your payment method by logging into your My Magazine account by clicking on the below link;
https://www.mymagazine.co.uk
Once you have logged into your account please follow the below steps:
- - Select 'View' to enter your subscription details
- - Click on payment details
- - Click add new credit/debit method
- - Enter new payment details
- - Click submit
If you require any further assistance please get in touch through our contact us page.
Yes, as the magazines are dispatched from the UK, there may be higher delivery costs to addresses outside of the UK. This information will be displayed in the price summary once you have provided your address details. The prices displayed include delivery costs and taxes (where applicable).
International deliveries vary depending on the country selected for delivery. For any European countries, delivery can take up to 5 working days and up to 6-7 working days for the rest of the world. For regular Royal Mail International Service Alerts please visit - https://personal.help.royalmail.com/app/answers/detail/a_id/5317/related/1
The estimated delivery timescale is up to 5 working days. However, delivery times are subject to Royal Mail. For more information and updates, please refer to the following links: https://www.royalmail.com/sending/uk and https://www.royalmail.com/service-update
To help us provide the best price guaranteed, we deliver our magazines using Royal Mail. For updates and service delays, please follow the link provided: https://www.royalmail.com/service-update
We're sorry to hear that your issue arrived damaged. We would be happy to send a replacement.
You can order a replacement by logging on to your My Magazine account by clicking on the below link;
www.mymagazine.co.uk
Once you have logged into your account please follow the below steps:
- - Select 'View' to enter the damaged magazine subscription
- - Select 'Claim missed issue' in the manage your subscription section.
- - Select from the dropdown list the issue to be replaced
- - Click on 'Claim missed issue' and the issue will be sent to you in the post
If you require any further assistance please get in touch through our contact us page.
We’re sorry to hear that your issue didn't arrive. We would be happy to send a replacement. You can order a replacement by logging into your My Magazine account by clicking on the below link;
www.mymagazine.co.uk
Once you have logged into your account please follow the below steps:
- - Select 'View' to enter your missing magazine subscription
- - Select 'Claim missed issue' in the manage your subscription section
- - Select from the dropdown list the issue to be replaced
- - Click on 'Claim missed issue' and the issue will be sent to you in the post.
If you require any further assistance please get in touch through our contact us page.
Here at Future we are always looking for ways to protect our environment. We are continually trialling different ways of sending out our magazines:
'Naked issues' are sent without any wrapping or in an envelope and have your address printed on the magazine cover.
'Paper wrapping' is when your magazine is covered in paper wrapping to cut down on plastics.
'Plastic wrapping' Our magazines that arrive in plastic wrapping can be also be LDPE recycled.
Visit www.recyclenow.com/local-recycling, to find your nearest recycling location.The magazine packaging is determined by the magazine title you're subscribed to.
New subscriptions can take up to eight weeks before the first issue arrives.
Alternatively, you can choose your start date when you place your order. The first available date is usually 8 weeks.
You can view your first or next issue date on your My Magazine account by clicking on the below link;
www.mymagazine.co.uk
Once you have logged into your account please follow the below steps:
- - Select 'View' to enter your magazine subscription
- - Select 'Delivery schedule'
- - Your next issue will be displayed along with the approximate dispatch date.
If you require any further assistance please get in touch through our contact us page.
Yes, within 14 days of receiving your order we will write to confirm that your subscription has been included. The length of subscription, first issue delivery date and subscription number will also be confirmed as well.
You can view your first or next issue date on your My Magazine account by clicking on the below link;
www.mymagazine.co.uk
Once you have logged into your account the details of your subscription will be available once you click on 'View details'.
If you require any further assistance please get in touch through our contact us page.
For instructions on how to register and download your digital issues please follow our comprehensive guide.
You can read your digital edition on your Desktop or Apple or Android devices and your issue will be with you before it hits the shops.
You can download a digital subscription on up to 5 devices. The access is unlimited as long as the subscription is active.
Once the subscription has been cancelled, the digital access is also cancelled.
Yes, issues can be downloaded for offline reading. This can be done via the IOS branded app (for Apple users) or the Pocketmags app (for Android users). You can view these issues offline by selecting the issue they wish to read and clicking 'download.'
Please note this can't be done in bulk and has to be done for each individual issue required.
The easiest way to locate your subscription number is by visiting your My Magazine account by clicking the below link;
www.mymagazine.co.uk
Once you have logged into your account, please follow the below steps:
- - Select 'View details'
- - Your subscription number will be located just below the publication name
Alternatively, your subscription number can be located on all correspondence from us including your confirmation email received when setting up the subscription.
If you require any further assistance please get in touch through our contact us page.
Yes, you can manage your subscription by accessing your My Magazine account by clicking the link below;
www.mymagazine.co.uk
Don't worry if you haven't visited the My Magazine account area before, you can create an account from the login page.
Once you have logged in to your account you can:
- - View your subscription details
- - View your future and past magazine dispatch dates
- - Temporarily pause your magazines delivery
- - Update your shipping address
- - Update payment details
- - And much more
If you require any further assistance please get in touch through our contact us page.
The easiest way to renew your subscription is by visiting your My Magazine account by clicking on the below link;
www.mymagazine.co.uk
Once you have logged in, please follow the below steps:
- - Select your subscription
- - Click ‘View Renewal Offers’ where the rates will be visible
- - Once you have decided the offer you want, you can proceed through to the basket
- - You will then receive a renewal confirmation via email once this is complete.
Customers who pay via Continuous Credit Card or Direct Debit will auto-renew so you don’t need to do anything to renew your subscription.
Customers who pay via Credit Card can complete the order form attached to your renewal reminder letter and resend it to make payment - either by writing down your card details or sending in a cheque (please note supplying a cheque is only available for the UK).
Alternatively, you can switch to Direct Debit and provide your Direct Debit details.
If you require any further assistance please get in touch through our contact us page.
For customers who have paid by Continuous Credit Card or Direct Debit, the subscription will renew automatically depending on their payment term.
If you pay by Credit Card, your subscription will not automatically renew and you will receive renewal reminders instead. These renewal efforts typically include an option for a customer to switch to Direct Debit if preferred.
If you would like to renew your subscription or set up a direct debit you can do so by visiting your My Magazine account by clicking on the below link;
www.mymagazine.co.uk
Once you have logged in, please follow the instructions on the FAQs below to change your payment method or renew your subscription:
- - Access the FAQs
- - Once you have opened the link you can access instructions on changing your payment details and renewing your subscription under 'the managing subscriptions tab'
If you require any further assistance please get in touch through our contact us page.
The easiest way to locate your subscription number is by visiting your My Magazine account by clicking the below link;
www.mymagazine.co.uk
Once you have logged into your account, please follow the below steps:
- - Select 'View details'
- - Your subscription number will be located just below the publication name
Alternatively, your subscription number can be located on all correspondence from us including your confirmation email received when setting up the subscription.
If you require any further assistance please get in touch through our contact us page.
If your payment has failed, you will receive an email or letter alerting you to this. You can update your payment details by clicking the below link;
www.mymagazine.co.uk
Once you have logged into your account, please follow the below steps:
- - Select 'View details'
- - On this page you will be able to update your details including your payment details
You may need to contact your bank if the payment has failed at least 3 times, as it’s likely that although the details are correct, the bank may be blocking the transaction as suspected fraud.
If you require any further assistance please get in touch through our contact us page.
The easiest way to change the details on your account is by visiting your My Magazine account by clicking the below link;
www.mymagazine.co.uk
Once you have logged into your account, please follow the below steps:
- - Select 'View details'
- - On this page you will be able to update your details including your delivery address
Please allow 2 working days for a change of address to be applied.
If you require any further assistance please get in touch through our contact us page.
You can change your password for your My Magazine account by selecting the 'Forgotten Password' option before attempting to log in.
The reset link will then be sent to your email. Please check your junk/spam folder as the reset email can sometimes end up there.
You can access your My Magazine account by clicking on the below link;
www.mymagazine.co.uk
If you require any further assistance please get in touch through our contact us page.
We understand that from time to time you may need to take a break, so you are able to suspend your subscription for up to 3 months.
The easiest way for you to pause your subscription is by visiting your My Magazine account by clicking on the link below;
www.mymagazine.co.uk
Once you have logged into your account, please follow the below steps:
- - Select 'View details' on the publication that you'd like to pause
- - Select 'Pause or cancel subscription'
- - Select the date of your last issue before pausing and the next issue that you would like to receive
- - Select 'Confirm Subscription suspension'
Your next issue will arrive as agreed. Should you like to resume your subscription before the agreed date please get in touch using the contact us page.
If you require any further assistance please get in touch through our contact us page.
You can cancel your subscription by completing the form on our contact us page or via telephone using our customer support line: 0330 333 1113 (lines are open Monday-Friday, 8:30am-7pm, GMT)
If you place your order on the website, you will have instant access. Orders placed via the telephone or post will begin with the start date of your subscription.
For instructions on how to register and download your digital issues please follow our comprehensive guide.
You can read your digital edition on your Desktop or Apple or Android devices and your issue will be with you before it hits the shops.
You can download a digital subscription on up to 5 devices. The access is unlimited as long as the subscription is active.
Once the subscription has been cancelled, the digital access is also cancelled.
Yes, issues can be downloaded for offline reading. This can be done via the IOS branded app (for Apple users) or the Pocketmags app (for Android users). You can view these issues offline by selecting the issue they wish to read and clicking 'download.'
Please note this can't be done in bulk and has to be done for each individual issue required.
The easiest way to renew your gift subscription is by visiting your My Magazine account by clicking on the below link;
www.mymagazine.co.uk
Once you have logged in, please follow the below steps:
- - Select your gift subscription
- - Click ‘View Renewal Offers’ where the rates will be visible
- - Once you have decided the offer you want, you can proceed through to the basket
- - You will then receive a renewal confirmation via email once this is complete
Customers who pay via Continuous Credit Card or Direct Debit will auto-renew so you don’t need to do anything to renew your subscription.
Customers who pay via Credit Card have several options to renew their subscription:
You can complete the order form attached to your renewal reminder letter and resend it to make payment - either by writing down your card details or sending in a cheque (please note supplying a cheque is only available for the UK).
Alternatively, you can switch to Direct Debit and provide your Direct Debit details.
If you require any further assistance please get in touch through our contact us page.
If your subscription comes with a free gift, please be advised that delivery can take up to 60 days after your first payment to arrive. Please be mindful that gifts are sent to mainland UK customers only. If your gift does not arrive within this timescale, please get in touch!
As we don't want to spoil the surprise for the receipent, all gift orders placed between October & December are automatically enrolled to start in the New Year. You will receive a 'gift card' to gift the recepient on Christmas Day. You can change this during the checkout process by changing your start date.
When we send you the written confirmation of your order, we will include a gift card for you to send to the gift recipient so that you can add your personal touch and retain the element of surprise. If you purchase more than one gift subscription you will receive a card for each recipient.
As a recipient of a gift subscription, you are entitled to cancel the subscription should you wish to not receive it. You, or the bill payer, can contact the Customer Services/Support/Care Team to cancel the subscription as normal.
Gift subscriptions will be shipped directly to the lucky recipient. Don't worry - we won't let them know it's coming (we'd hate to ruin the surprise!)
Select the subscription brand that you want to gift and enter your billing details. Then enter the recipient's details. It's as simple as that!
You will be sent their order confirmation which will also include instructions on how the recipient can access their digital editions by directing them to our comprehensive guide.
Please follow the instructions below to gain access to the digital part of the subscription.
1) Make a note of your Order Number.
2) Install the app designated to your magazine of choice from the App Store or Google Play. (e.g. for The Week readers in the UK, download "The Week Magazine UK" app)
3a) FOR IOS: Open the app and tap the cog or menu bar in the top corner. Select 'Account', then select 'Existing Subscriptions' and enter your Order Number.
3b) FOR ANDROID: Open the app and sign in by tapping the person icon in the top corner, then tap on 'Existing Subscriptions' and enter your Order Number in the account ID box.
Now you can download the current issue and start reading.
We use the personal information you provide (e.g. name, address, email address, credit card details) to process your subscription order. The online subscriptions order form will ask you about receiving details of our magazines and services and/or those of third parties which may be of interest to you.
Absolutely, on our website we use SSL software to encrypt your personal and payment details to ensure that your information is always kept secure. Our subscription bureau is PCI compliant level 1 which is the same level as a Bank.